Refund Policy

Refund Policy (30-Days Money-Back Policy)

1. Purpose
STARTIONS LLP provides online educational services to students on a subscription and invoice basis. This Refund Policy explains when a student, parent, guardian, or other paying customer may cancel a purchase or subscription and whether a refund will be issued.

2. Definitions
For the purpose of this Policy:

• Student means the learner enrolled for the service.
• Payer means the person or entity that made the payment.
• Parent/Guardian means the parent or lawful guardian of the enrolled student, where applicable.
• Subscription means any recurring or fixed-term paid access to STARTIONS LLP services.
• Tax Invoice Date means the date on which the applicable invoice is generated.
• Refund Window means 30 calendar days from the Tax Invoice Date.

3. Who May Request Refund
A refund request may be submitted by:

• the Payer; or
• the Parent/Guardian of the enrolled student, if the student is a minor; or
• the student, if the student is an adult and is also the Payer or is authorized by the Payer.

STARTIONS LLP may require reasonable proof of identity, payment authority, or guardianship before processing any request.

4. 30-Day Money-Back Guarantee
The Payer may request a refund within the Refund Window. If the request is received within 30 calendar days from the Tax Invoice Date, STARTIONS LLP will process the request under this Policy without requiring the customer to provide reasons for cancellation.

The refund under this clause applies only to the amount actually paid to STARTIONS LLP against the applicable invoice, subject to the exclusions and deductions set out below.

5. Refund Amount
Where a valid refund request is made within the Refund Window, the refund amount shall be calculated as follows:

Refund Amount = Amount Actually Paid – Non-Refundable Taxes – Non-Refundable Third-Party Charges – Applied Discounts / Credits / Scholarships / Promotional Benefits

For clarity:

• any discount, scholarship, coupon, referral credit, cashback, wallet credit, or promotional benefit will not be paid out in cash;
• only the net amount actually received by STARTIONS LLP is eligible for refund;
• if any tax amount is legally non-refundable or already remitted and cannot be recovered, such amount will be excluded from the refund;
• if payment gateway, banking, foreign exchange, platform, or other third-party charges are non-reversible, STARTIONS LLP may deduct such charges only if this is disclosed on the checkout page, invoice, or order summary.

6. Scope of Refund
If the customer cancels the subscription within the Refund Window:

• access to the relevant paid services / platforms may be suspended or terminated once the refund is approved;
• the cancellation of subscription and refund will apply only to the specific invoice, plan, or subscription identified in the request;
• cancellation of one subscription does not automatically cancel any other active service under another subscription unless expressly requested.

7. Auto-Renewal and Future Billing
If a subscription renews automatically, the customer may also request that future renewals be cancelled. Cancellation of auto-renewal stops future billing only. It does not by itself create a right to refund for amounts already billed, except where the request falls within the applicable Refund Window or is otherwise required by law.

8. After 30 Days
After the Refund Window expires, fees paid are non-refundable and non-transferable, except where:

• required by applicable law;
• there is a duplicate payment;
• there is an unauthorized transaction verified by the payment provider or relevant authority; or
• STARTIONS LLP approves an exception in writing.

Continued non-use, partial use, dissatisfaction after the Refund Window, or failure to attend, log in, participate, or complete the program will not by itself entitle the customer to a refund.

9. How to Request a Refund
To request cancellation or refund, the requester must email to support@startions.com  from the registered email address only. Request from any other email address will not be considered as refund request and will not be replied.

The request must include:

• subject line: Cancellation Request – [Invoice Number]
• student’s full name
• registered email address and phone number
• invoice number and date of purchase
• name of the Payer
• proof of payment
• relationship to the student, if the payment is made by Parent/Guardian
• clear instruction whether the requester seeks:
  1. cancellation of subscription only,
  2. cancellation of auto-renewal only, or
  3. cancellation of subscription plus refund

Requests sent through unauthorized channels, or requests missing material information, may be delayed until verification is completed.

10. Review and Processing
STARTIONS LLP may review the request to confirm eligibility, payment status, applicable deductions, identity, and fraud-prevention requirements. If additional information is needed, the requester must provide it within the time communicated by STARTIONS LLP.

Once approved, the refund will be initiated within 7 to 14 business days. Actual credit timelines depend on the original payment method, card network, bank, wallet provider, or payment gateway.

11. Mode of Refund
Refunds will ordinarily be made to the original payment source. If refund to the original payment source is not possible due to banking, regulatory, technical, or payment partner restrictions, STARTIONS LLP may request alternate documents and process the refund through another lawful method to the verified Payer.

No refund will be made in cash unless required by law.

12. Chargebacks and Payment Disputes
Before raising a chargeback or payment dispute with a bank or card issuer, customers should first contact STARTIONS LLP at support@startions.com for resolution. If a chargeback is initiated for an amount that is also under review for refund, STARTIONS LLP may pause direct refund processing until the payment dispute is resolved.

13. Misuse and Abuse
STARTIONS LLP reserves the right to deny, hold, or investigate a request where there is a reasonable basis to believe there is fraud, abuse of the refund process, duplicate claims, unauthorized use, or misrepresentation of identity, payment authority, or guardianship.

14. Minors
Where services are purchased for a minor, the Parent/Guardian or verified Payer may exercise payment-related rights under this Policy on the minor’s behalf. STARTIONS LLP may refuse to act on conflicting instructions received separately from the student and the Parent/Guardian or Payer until authority is verified.

15. Final Interpretation
This Policy must be read together with the Terms of Service, Subscription Terms, Privacy Policy, and any plan-specific commercial terms shown at checkout, on the invoice, or in the order confirmation. If there is a conflict, the more specific plan terms or mandatory legal requirement will prevail to the extent of that conflict.

16. Contact
For cancellation, refund, or billing support, contact:
support@startions.com

Website Contact Us Page – 
https://startions.com/contact-startions/

Support / Helpline – +91 9079 600700

Support Hours
Monday To Friday – 10:00 AM to 6:00 PM